AMAZON BEST BOOKS OF 2019 PICK
FORTUNE WRITERS AND EDITORS’ RECOMMENDED BOOKS OF 2019 PICK
“User Friendly is a tour de force, an engrossing fusion of scholarly research, professional experience and revelations from intrepid firsthand reporting.”
—EDWARD TENNER, The New York Times Book Review
In User Friendly, Cliff Kuang and Robert Fabricant reveal the untold story of a paradigm that quietly rules our modern lives: the assumption that machines should anticipate what we need. Spanning over a century of sweeping changes, from women’s rights to the Great Depression to World War II to the rise of the digital era, this book unpacks the ways in which the world has been—and continues to be—remade according to the principles of the once-obscure discipline of user-experience design.
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