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Good Services: How to Design Services that Work by Louise Downe PDF

نویسنده: Louise Downe

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Creating good services is more than just good intentions—it’s about understanding user needs, solving real problems, and delivering seamless experiences. This insightful book provides a clear framework for designing services that are effective, accessible, and impactful.
Key highlights include:
The fundamental principles of good service design.
How to identify and address user needs in every stage of the service.
Common pitfalls in service design and how to avoid them.
Real-world examples of services that succeed and why they work.
Practical tools and techniques for designing and improving services.
Whether you’re in government, business, or the nonprofit sector, this book is an essential resource for anyone involved in creating or managing services. It’s perfect for designers, leaders, and teams who want to make a difference by delivering services that truly work for their users.
Empower your organization to design services that are not only functional but also meaningful and transformative. This book is your ultimate guide to creating impactful user experiences.